Frequently Asked Questions
Where does Horocase ship from?
Orders are dispatched from Hong Kong.
When will my order be dispatched?
Orders are normally dispatched within 2 business days.
Will I receive tracking information?
Yes. Once your order has been dispatched, we will send a shipping confirmation email with tracking details.
How long will delivery take?
Delivery times vary by destination. Please see our Shipping Policy for the latest estimated delivery windows.
Will I need to pay duties or taxes?
Orders are shipped internationally from Hong Kong. Unless taxes or duties are expressly stated as included at checkout, import VAT, customs duties, and carrier handling fees may be charged by the destination country and are the responsibility of the recipient.
Will my watch fit?
Please review the capacity, dimensions, and stated maximum case size on the relevant product page before ordering. If you are unsure, contact us with your watch model and dimensions before purchase.
What should I do if my item arrives damaged?
Contact horocase@gmail.com within 48 hours of delivery and include your order number, clear photos of the item, outer packaging, and shipping label.
Can I return my order?
Return requests can be made within 30 days of delivery, subject to the conditions in our Returns and Refunds Policy.
Is there a warranty?
Horocase offers a one-year limited warranty against confirmed defects in materials and workmanship under normal intended use. Please see our Product Support & Limited Warranty page for full details.