Refund policy

Returns and Refunds

Return Window

We accept return requests made within 30 days of delivery.

Eligibility

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and included accessories.

To begin a return, please contact us at horocase@gmail.com with your order number and the reason for your return. We will provide return instructions.

Return Address

Returns must be sent to:

11H, Gold King Industrial Building,

Tai Lin Pai Road,

Kwai Chung,

N.T., Hong Kong SAR

Please contact us before sending a return so that we can confirm the correct return procedure.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If an item is defective, damaged in transit, or incorrect because of our error, please contact us within 48 hours of delivery with clear photos of the item, packaging, and shipping label. Where the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, refund, or return shipping arrangement.

Refund Timing

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

For statutory withdrawal requests where applicable, refunds will be processed within the period required by applicable law. Your bank or payment provider may take additional time to post the refund.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original components and packaging may not be eligible for a full refund, except where required by applicable law.