Shipping policy

Shipping Policy

Order Processing

Orders are dispatched from Hong Kong within 2 business days, excluding weekends and public holidays. If there is an unexpected delay, we will contact you using the email address provided at checkout.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 48 hours to appear after dispatch.

Estimated Delivery Times

United States: 6 business days after dispatch

Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather, or other factors outside our control.

Customs, Duties and Taxes

Orders are shipped from Hong Kong. Unless taxes, duties, or import charges are expressly stated as included at checkout, any applicable import VAT, customs duties, clearance fees, or other destination charges are the responsibility of the recipient.

Address Accuracy

Please ensure that your delivery address is complete and accurate before placing your order. Horocase cannot be responsible for delays, losses, or additional shipping charges caused by an incorrect or incomplete address supplied at checkout.

Delivery Issues

If your parcel is damaged on arrival, appears to be lost, or has not arrived within a reasonable period after the estimated delivery window, please contact us at horocase@gmail.com with your order number and any relevant photos or tracking information. We will review the case and assist with the next steps.