Product Support & Limited Warranty
Horocase products are designed to protect and display your timepieces with care.
One-Year Limited Warranty
Horocase provides a one-year limited warranty from the date of delivery against defects in materials and workmanship under normal intended use.
If a manufacturing defect is confirmed during the warranty period, Horocase will, at its discretion, provide an appropriate remedy. This may include a replacement part, replacement product, repair, store credit, or refund where a replacement is unavailable.
What Is Not Covered
This limited warranty does not cover normal wear and tear, cosmetic changes from ordinary use, scratches caused after delivery, accidental damage, misuse, improper storage, exposure to excessive moisture or heat, unauthorised modifications, or damage caused by a third party.
How to Make a Claim
Please contact horocase@gmail.com with:
- Your order number
- A description of the issue
- Clear photos or video showing the issue
- Photos of the outer packaging if the item was damaged in transit
This commercial warranty is provided in addition to, and does not limit, any statutory consumer rights that may apply in your country.